Privacy Policy —
3patti Blue Platform

This Privacy Policy explains how 3patti Blue ("the Platform", "we", "us") collects, processes, stores and protects the personal data of individuals who register and use the platform. It applies to all members regardless of whether they access 3patti Blue on a mobile device, tablet or desktop browser.

By registering an account on 3patti Blue, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described here. This policy should be read alongside the Terms and Conditions, which together form the full agreement governing your relationship with the platform.

We are committed to keeping this policy written in plain, clear English so that members in Pakistan can understand exactly what happens with their data — without needing a legal background to get through it. If anything is unclear, contact support directly.

The personal data we collect depends on how you interact with the platform. Below is a breakdown of the main categories of information collected and the context in which it is gathered.

We do not collect sensitive personal data such as religious beliefs, political opinions or biometric information. Where identity verification requires document submission, those documents are processed by a vetted verification partner and are not stored indefinitely on platform servers.

• Data collected automatically through technical means (IP address, device fingerprint) is used for security and fraud prevention, not for building advertising profiles.
• If you contact support, the content of your communication is stored to maintain an accurate support history and improve service quality.
• Financial data associated with JazzCash, Easypaisa, Raast or bank transfers is handled through secured payment processing channels and is not stored in full on the platform.

Every piece of data collected by 3patti Blue is used for a specific, defined purpose. We do not process data in ways that are incompatible with the reason it was originally collected. The main purposes for which we use personal data are as follows:

• Account administration: Creating and managing your 3patti Blue account, processing login requests, updating account details and responding to support queries.
• Identity verification: Confirming that account holders are who they say they are — a requirement for processing withdrawals and meeting age verification obligations.
• Payment processing: Facilitating deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and other supported mobile wallets and cards.
• Platform security & fraud prevention: Monitoring for unusual account activity, multiple account creation, bonus abuse, unauthorised access and other security threats.
• Responsible gaming monitoring: Using play data to identify behavioural patterns that may indicate a member needs responsible gaming support. This is done to protect players, not to profile them commercially.
• Service improvement: Analysing aggregated and anonymised usage data to improve platform features, game selection and overall member experience.
• Marketing communications (optional): Sending promotional offers, bonus updates and sports betting notifications to members who have not opted out. You can turn this off at any time in account settings.

3patti Blue uses cookies and similar tracking technologies to make the platform work correctly and to understand how members use it. Cookies are small text files stored on your device when you visit the platform. They are not harmful and do not contain personal information on their own.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. You cannot opt out of these without also disabling normal platform use.
• Analytics cookies: Used to understand how members navigate the platform — which pages are visited most, where users drop off, and how long sessions last. This data is aggregated and anonymised. You can opt out through your browser settings.
• Preference cookies: Store your language and display preferences so you do not need to reset them every visit.

3patti Blue does not use third-party advertising cookies or allow external ad networks to track members across other websites through our platform. Your browsing on 3patti Blue is not shared with advertisers.

You can manage or clear cookies through your browser settings. Be aware that disabling essential cookies may affect your ability to log in and use the platform normally. On mobile, cookie settings are managed through your browser app settings.

3patti Blue does not sell personal data. We share data with third parties only where it is strictly necessary to deliver platform services, and always under contractual confidentiality obligations. The categories of third parties with whom data may be shared are:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data protection frameworks.
• Identity verification providers: Where account verification is required, identity documents and personal details may be shared with a third-party verification service. This service processes your data solely for verification purposes.
• Platform infrastructure providers: Cloud hosting and database providers who store platform data. These providers are bound by strict data processing agreements and do not access member data for any purpose beyond infrastructure operation.
• Legal and regulatory bodies: In circumstances where we are legally required to share data — for example, in response to a valid law enforcement request — we will comply with applicable law while informing members where legally permitted to do so.

We retain personal data for as long as is necessary for the purposes it was collected and to meet applicable legal and operational obligations. Retention periods vary by data type:

• Account data is retained for the duration of your account plus a further period following closure to meet financial record-keeping requirements.
• Transaction records in PKR — including deposits, withdrawals and game history — are retained for a minimum of five years following the transaction date.
• Identity verification documents are retained for the period required to meet verification obligations and are securely deleted once no longer needed.
• Support communications are retained for up to two years following the last interaction to allow for follow-up queries and dispute resolution.
• Technical and usage data (logs, session data, IP records) is retained for up to 12 months for security monitoring purposes.
• Marketing preferences are updated immediately when you opt out. No further marketing communications will be sent following an opt-out request.

When data is no longer required and the retention period has passed, it is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.

As a 3patti Blue member, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through the platform's live chat or email support channel. We aim to respond to all data rights requests within 30 days.

• Right to access: You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format.
• Right to correction: If any personal data held about you is inaccurate or out of date, you have the right to request that it be corrected. Some corrections — such as name or date of birth — may require supporting documentation.
• Right to deletion: You may request deletion of your personal data where it is no longer necessary for us to hold it. Note that where data is required for legal, financial or security reasons, we may be unable to delete it immediately.
• Right to restrict processing: You can ask us to limit how your data is used in certain circumstances — for example, while a correction request is being processed.
• Right to opt out of marketing: You can stop receiving promotional communications from 3patti Blue at any time, either through account settings or by contacting support.
• Right to account closure: You have the right to close your 3patti Blue account at any time. Account closure does not automatically result in data deletion, as some data must be retained per the retention periods in Section 6.

3patti Blue is strictly an adults-only platform. No person under the age of 18 may register an account or use any feature of the platform. We do not knowingly collect personal data from anyone under 18.

If we become aware that a member is under 18, the account will be closed immediately and any deposited funds will be returned to the payment source where technically possible. All associated data will be deleted from platform records.

• Age is verified at registration and may be re-verified at withdrawal or upon request at any time.
• Parents and guardians who believe a minor may have accessed the platform should contact support immediately with the account details so the matter can be investigated and resolved promptly.
• Parental control software and device-level content filters are recommended for households with children who have access to mobile devices or computers.

3patti Blue implements a range of technical and organisational security measures to protect personal data against unauthorised access, loss, theft or misuse. These include:

• SSL/TLS encryption for all data transmitted between your device and the platform.
• Encrypted storage of sensitive account and financial data at rest.
• Access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Regular security reviews and monitoring for unusual access patterns or potential breaches.
• Two-factor authentication options for account login, which we strongly recommend all members enable.
• Secure, tokenised payment processing for JazzCash, Easypaisa, Raast and card transactions — full payment credentials are never stored on platform servers.

While we take every reasonable precaution, no online platform can guarantee absolute security. Members are responsible for keeping their account credentials confidential and should use a strong, unique password for their 3patti Blue account. If you suspect unauthorised access to your account, contact support immediately so we can investigate and secure the account without delay.

3patti Blue may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable standards or improvements in platform services. When material changes are made, members will be notified via a platform notification or by email to the address registered on their account.

• The "Last updated" date at the top of this page will always reflect the date of the most recent revision.
• Continued use of the platform following notification of an updated Privacy Policy constitutes acceptance of the revised version.
• We recommend reviewing this page periodically, particularly after receiving a notification of changes.
• Minor updates — such as clarifications of existing language, improved formatting or addition of new examples — may be made without specific notification to members.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data is being handled, please reach out to the 3patti Blue support team. We take all privacy-related queries seriously and aim to respond within two working days.

• Support is available through live chat directly within the platform.
• Email support is available at: [email protected]
• For data deletion or access requests, please include your registered account username and a description of your request so we can process it efficiently.
• If you are contacting us regarding a responsible gaming concern, you can also visit the Responsible Gaming page for self-help tools and additional support options.